Uno from vivo is a network-based, or cloud PBX service, that provides an incredible array of functions, but without a phone system on your site. This easy to adopt system allows you to connect to a central service, remotely hosted in a dedicated data centre to give you the ultimate flexibility for your business, as well as major financial and technical benefits that could make all the difference to how you run your business.
All that is required are handsets (or PC softphones), a licence for each user, and a connection to the service. Simple!
Cloud PBX or hosted services are now firmly established, and hosted telephony delivers cloud PBX some great advantages to business users of all sizes, from all sectors:
With the Uno hosted communications service, no phone system is required at your site or sites. All you need instead is a local area network (LAN) that your phones plug in to, IP (Internet protocol enabled) handsets, plus a network connection to our hosted telephony service. We can either provide a new connection or you can use your existing broadband or data connections – we can advise case by case.
If you wish to retain your current phone system, you can use a gateway product to link an existing phone system to uno. This is known as SIP trunking, which offers valuable functionality and scalability with minimal new hardware costs. This gives you the opportunity to benefit from the investment made in your existing phone system whilst offering you a way to replace your expensive ISDN circuits. This approach also allows a gentle and often seamless migration path towards a fully hosted service. It can also be a good strategy with multiple sites where newer phone systems may be retained, whilst other sites take the fully hosted route.
As well as the conventional phone features you would expect, Uno also offers users access to an array of communications services such as audio and video conferencing, instant messaging, and desktop sharing from their phone, mobile, PC or tablet. This means you can chose both the device you prefer to communicate with, perhaps your mobile or tablet when you are away from your desk, and also the most appropriate medium, for example arranging a quick video or audio conference, or starting an instant message “chat” between colleagues or external contacts, for example.
As the interface is the same regardless of the device you prefer, using the service quickly becomes intuitive.
Hosted telephony or hosted pbx services are hugely resilient – instantaneous disaster recovery can automatically reroutes inbound calls to another site, home lines or mobiles. What would happen if you lost either your lines or phone system today?
The vivo platform is built on a carrier grade soft-switch, supplied by a proven global leader in this area. BroadSoft. Broadsoft supply their technology to over 300 of the world’s largest telecoms companies, so we are in good company. The service is located in secure hosting facilities in London and is replicated at a second site to allow full geographical redundancy. We have multiple interconnects to IP and PSTN networks for calls that provide a reliable, high availability service. Customers access the service via a variety of technologies such as broadband, Ethernet leased lines and so on. We will be happy to discuss the options with you.
In its simplest terms, VoIP (Voice over Internet Protocol) is about making calls over an Internet Protocol (IP) network. IP is a way of wrapping up information so that it can be delivered across virtually any communications infrastructure.
Although VoIP means Voice over Internet Protocol calls are not being carried over the public Internet, voice circuits remain on a private network, so voice traffic carried over these circuits never reaches the public internet. However, we can make and receive calls over the internet as well, but this is normally only recommended as a backup path and for home workers.
Hosted VoIP can work with IP phones, PC soft phones, tablets and mobiles, wherever there is a reliable connection.
Call charges are competitive, and calls between users of the uno service are free – especially useful for multi –site organisations.
Unlike some internet based services, aimed at domestic users, Uno is a business grade service, based on the leading softswitch platform (Broadsoft) with calls delivered exclusively over BT’s IP Exchange (IPX) infrastructure, the leading facility of its kind in the UK. The use of dedicated access bandwidth, coupled with a carrier grade Broadsoft softswitch platform and delivery of calls over BT’s IPX services ensures Uno delivers a consistently high quality, high availability hosted IP telephony service.
For all but the most basic of installations (e.g. single home workers), call quality is best assured by providing a dedicated connection for voice traffic only, or by using a customer’s existing data network. vivo will advise on the connection options, determined by the number of users and likely concurrent calls. Our hosted phone service will operate successfully with a variety of network technologies and access methods including broadband, MPLS or Ethernet.
Customers will generally have already deployed a variety of security measures to protect their network. The IP telephones operate in a closed environment and are not susceptible to PC and other viruses. User access to the system is strictly partitioned and there is rigorous, multi-layer authentication to the network core. Advanced Session Border Controllers (SBCs), and specialised voice firewalls guard the perimeter and inspect every packet entering or leaving the system.
vivo provides a range of handsets from Polycom, Cisco and Panasonic, all of which have been specifically tested and approved for use with the uno service.In this way we can be sure the phones we provide are reliable and fully compatible with the service, and conversely non approved phones are not accepted by the service.
There is no additional charge for maintenance as all the intelligence and functionality of the hosted system sits within the service. Service enhancements are also available to all at no additional charge. On line and phone support is provded at no additional cost, its part of the service and is covered by the monthly licence fee.
An established process exists for the transfer or port of numbers from a conventional landline to the hosted service. It is also possible to port IP numbers from other IP providers. We can confirm lead times on a case by case basis, but typically its 20 working days. Alternatively, a customer may select a non-geographic number (for example, a 0800 number), or a geographic number associated with a desired ‘virtual location’, such as London. This is ideal for organisations wishing to portray a presence in the capital (or anywhere else) but who are located elsewhere.
Uno is priced per user, per month on 1, 3 or 5 year contract terms. Different licenses offer varying ranges of features and can be “mixed and matched” to address different end user’s needs.
(see our pricing plan.)
Based on real life experience of existing customers, yes. Vivo recognises that all the advantages of a hosted VOIP service can be undermined if customers experience poor call quality as a result of problems in the network. Therefore, vivo will always recommend the implementation of a voice optimised connection to ensure voice calls are prioritised over other traffic types within the network. This procedure ensures that issues associated with ‘standard’ connections are avoided. We ensure control of the call from end to end, by engineering interconnects with our chosen carrier partner in a resilient manner – and investing in performance monitoring of all systems 24/7.