An introduction to Speech Analytics

June 12, 2012

Speech Analytics from Vivo is a software application for the automatic analysis of calls. Conversations can be assessed for predetermined phrases, keywords and dialogue pairs between agents and customers. The software can also assess language clarity, pace and comprehensibility.

Vivo Speech Analytics opens up a new chapter for company-wide, quality assurance – for both out sourced call centres and in-house contact centres.

Download our Speech Analytics brochure to find out more about this new generation product.