Traditional vs. Hosted Telephony… Are you aware of the benefits?

February 3, 2014

When it comes to your business, knowing the difference between traditional telephony and hosted telephony can have a big impact on how you communicate. Hosted telephony has so many benefits – and you may be surprised to discover that it’s an economical choice too.

Traditional telephony relies on a phone system, or PBX (Private Branch Exchange), being installed at the business premises. This connects to all the phones, as well as to the PSTN (Public Switched Telephone Network) so that calls to and from the site (and features such as call queues and auto-attendants) are possible. Costs rise due to the need for hardware purchases, installation and ongoing maintenance, which need to be carried out either by a third party or an in-house specialist. And, because a PBX is usually connected by analogue or ISDN lines, there will also be monthly rentals and call charges from the service provider.

Compare this to hosted telephony and the benefits are clear. For starters, it’s mobile as a PBX is not required on site and is hosted remotely. There’s a significant reduction in costs on hardware, maintenance, separate networks and specialist resources. There’s also the matter of business continuity and mobility as hosted telephony ensures that calls can be managed from anywhere (even if a connection is lost) such as an alternative office, via mobile phones or at home. Any upgrades or changes can be made from any PC connected to the internet.

Hosted telephony is so flexible. It’s easy to install, use and the upgrades are managed remotely without any impact on your business. If you would like to know more about how hosted telephony works and all the benefits it can bring to your business, give Vivo a call today to arrange a no obligation chat. We look forward to hearing from you.